Enterprise IT Service Management Solution - Market Engagement

Concepts

• birmingham
• information technology
• university hospitals birmingham nhs foundation trust
• enterprise it service management solution
• service users
• neurosurgery services
• information security management
• it service delivery
• ongoing service improvement agenda uhb
• end-to-end delivery of it services

Location

West Midlands:

Description

University Hospitals Birmingham NHS Foundation Trust are seeking to engage with suppliers interested in its upcoming requirement for an Enterprise IT Service Management Solution. University Hospitals Birmingham NHS Foundation Trust (UHB), which manages and operates Queen Elizabeth Hospital Birmingham, Birmingham Heartlands Hospital, Solihull Hospital, Good Hope Hospital and Birmingham Chest Clinic, is one of the largest teaching hospital trusts in England, serving a regional, national and international population. The Trust is a regional centre for cancer, trauma, renal dialysis, burns and plastics, HIV and AIDS, as well as respiratory conditions like cystic fibrosis. It has expertise in premature baby care, bone marrow transplants and thoracic surgery and provides the largest solid organ transplantation programme in Europe. It provides a series of highly specialist cardiac, liver and neurosurgery services to patients from across the UK.

Total Quantity or Scope

UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transaction this year. The estate comprises over 900 servers (physical and virtual) and 20,000 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to: Service Desk Incident Management Problem Management Request fulfilment Application Management Event Manage Identity Management Change Management Asset & Configuration Management Release & Deployment Service Level Management Service Catalogue Management Supplier Management Knowledge Management Service Continuity Management Information Security Management As part of an on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda UHB seek to replace or update its current ITSM solution with view to enhancing and capitalising on latest technology and industry best practice capabilities. UHB wish to engage with suppliers of IT Service Management Solution’s who can offer feature rich, flexible, ITIL aligned, enterprise software solutions providing a variety of functionality and capability including, but not limited to: Capability to manage the end-to-end delivery of IT services to UHB Supporting advanced ITIL service management processes Resilient IT services on a single ITSM cloud or on premise platform Fully Integrated ITIL aligned processes on a common platform Support consolidation of legacy tools to a single platform harnessing shared data and analytics with automated workflows Scalable and adaptable , feature rich solution Supports automated workflow, augmentation & automation capability Modern Self-Service capability serving employees anywhere with always-on IT services Improved employee & customer experience Enhanced reporting and analytics capability This exercise is intended to provide potential bidders with the opportunity to review the Authority's Briefing Document and to provide information regarding the services they can offer that could meet these outline requirements. This builds on the Authority's commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final specification and determine the appropriate route to market in a fair and transparent manner. Suppliers who are able to offer solutions relevant to this requirement are invited to express an interest and respond to a market engagement questionnaire. Further details on how to do this are contained within the additional information section of this notice. Additional information: Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on 19th October 2022 Bravo ref: pqq__28701 - Enterprise IT Service Management Solution - Market Engagement Direct link to response form: https://nhs.bravosolution.co.uk/go/4080327701835F6E31BF

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems
• 48517000 - IT software package
• 72220000 - Systems and technical consultancy services
• 72222000 - Information systems or technology strategic review and planning services
• 72250000 - System and support services
• 72253000 - Helpdesk and support services
• 72610000 - Computer support services
• 72611000 - Technical computer support services

Other Information

The IT Department of University Hospitals Birmingham seek to engage a single supplier to provide an Enterprise IT Service Management Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. Suppliers who are able to offer solutions relevant to this requirement are invited to express an interest and respond to a market engagement questionnaire. Further details on how to do this are contained within the additional information section of this notice. ** PREVIEW NOTICE, please check Find a Tender for full details. ** Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on 19th October 2022 Bravo ref: pqq__28701 - Enterprise IT Service Management Solution - Market Engagement Direct link to response form: https://nhs.bravosolution.co.uk/go/4080327701835F6E31BF