Business to Business Outsourced Services

Concepts

• business outsourced services
• information systems
• b services
• atos it services uk limited
• childcare services
• ns&i's core services
• service commencement
• smooth service commencement
• government payment services
• banking services

Location

Description

This notice is published to commence a procurement event to award a new contract for its Business to Business (B2B) outsourced services. This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office. The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model. Please note that the award of the contract will be subject to approvals following the procurement process. National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.

CPV Codes

• 48810000 - Information systems
• 48811000 - E-mail system
• 48812000 - Financial information systems
• 48813000 - Passenger information system
• 48813100 - Electronic bulletin boards
• 48813200 - Real-time passenger information system
• 48814000 - Medical information systems
• 48814100 - Nursing information system
• 48814200 - Patient-administration system
• 48814300 - Theatre management system
• 48814400 - Clinical information system
• 48814500 - Casemix system
• 66100000 - Banking and investment services
• 66110000 - Banking services
• 66111000 - Central bank services
• 66112000 - Deposit services
• 66113000 - Credit granting services
• 66113100 - Micro-credit granting services
• 66114000 - Financial leasing services
• 66115000 - International payment transfer services
• 66120000 - Investment banking services and related services
• 66121000 - Mergers and acquisition services
• 66122000 - Corporate finance and venture capital services
• 66130000 - Brokerage and related securities and commodities services
• 66131000 - Security brokerage services
• 66131100 - Pension investment services
• 66132000 - Commodity brokerage services
• 66133000 - Processing and clearing services
• 66140000 - Portfolio management services
• 66141000 - Pension fund management services
• 66150000 - Financial markets administration services
• 66151000 - Financial market operational services
• 66151100 - Electronic marketplace retailing services
• 66152000 - Financial market regulatory services
• 66160000 - Trust and custody services
• 66161000 - Trust services
• 66162000 - Custody services
• 66170000 - Financial consultancy, financial transaction processing and clearing-house services
• 66171000 - Financial consultancy services
• 66172000 - Financial transaction processing and clearing-house services
• 66180000 - Foreign exchange services
• 66190000 - Loan brokerage services
• 72000000 - IT services: consulting, software development, Internet and support
• 72100000 - Hardware consultancy services
• 72110000 - Hardware selection consultancy services
• 72120000 - Hardware disaster-recovery consultancy services
• 72130000 - Computer-site planning consultancy services
• 72140000 - Computer hardware acceptance testing consultancy services
• 72150000 - Computer audit consultancy and hardware consultancy services
• 72200000 - Software programming and consultancy services
• 72210000 - Programming services of packaged software products
• 72211000 - Programming services of systems and user software
• 72212000 - Programming services of application software
• 72212100 - Industry specific software development services
• 72212110 - Point of sale (POS) software development services
• 72212120 - Flight control software development services
• 72212121 - Air traffic control software development services
• 72212130 - Aviation ground support and test software development services
• 72212131 - Aviation ground support software development services
• 72212132 - Aviation test software development services
• 72212140 - Railway traffic control software development services
• 72212150 - Industrial control software development services
• 72212160 - Library software development services
• 72212170 - Compliance software development services
• 72212180 - Medical software development services
• 72212190 - Educational software development services
• 72212200 - Networking, Internet and intranet software development services
• 72212210 - Networking software development services
• 72212211 - Platform interconnectivity software development services
• 72212212 - Optical jukebox server software development services
• 72212213 - Operating system enhancement software development services
• 72212214 - Network operating system software development services
• 72212215 - Networking developers software development services
• 72212216 - Network connectivity terminal emulation software development services
• 72212217 - Transaction-processing software development services
• 72212218 - License management software development services
• 72212219 - Miscellaneous networking software development services
• 72212220 - Internet and intranet software development services
• 72212221 - Internet browsing software development services
• 72212222 - Web server software development services
• 72212223 - Electronic mail software development services
• 79211110 - Payroll management services
• 79211120 - Sales and purchases recording services
• 79211200 - Compilation of financial statements services
• 79212000 - Auditing services
• 79212100 - Financial auditing services
• 79212200 - Internal audit services
• 79212300 - Statutory audit services
• 79212400 - Fraud audit services
• 79212500 - Accounting review services
• 79342300 - Customer services
• 79342320 - Customer-care services
• 79410000 - Business and management consultancy services
• 79411000 - General management consultancy services
• 79411100 - Business development consultancy services
• 79412000 - Financial management consultancy services
• 79413000 - Marketing management consultancy services
• 79414000 - Human resources management consultancy services
• 79415000 - Production management consultancy services
• 79415200 - Design consultancy services
• 79416000 - Public relations services
• 79416100 - Public relations management services
• 79416200 - Public relations consultancy services
• 79417000 - Safety consultancy services
• 79418000 - Procurement consultancy services
• 79419000 - Evaluation consultancy services
• 79510000 - Telephone-answering services
• 79511000 - Telephone operator services
• 79512000 - Call centre
• 72212224 - Web page editing software development services
• 72212300 - Document creation, drawing, imaging, scheduling and productivity software development services
• 72212310 - Document creation software development services
• 72212311 - Document management software development services
• 72212312 - Electronic publishing software development services
• 72212313 - Optical-character-recognition (OCR) software development services
• 72212314 - Voice recognition software development services
• 72212315 - Desktop-publishing software development services
• 72212316 - Presentation software development services
• 72212317 - Word-processing software development services
• 72212318 - Scanner software development services
• 72212320 - Drawing and imaging software development services
• 72212321 - Computer-aided design (CAD) software development services
• 72212322 - Graphics software development services
• 72212323 - Computer-aided manufacturing (CAM) software development services
• 72212324 - Charting software development services
• 72212325 - Form making software development services
• 72212326 - Mapping software development services
• 72212327 - Drawing and painting software development services
• 72212328 - Image-processing software development services
• 72212790 - Version checker software development services
• 72212900 - Miscellaneous software development services and computer systems
• 72212910 - Computer game software development services, family titles and screen savers
• 72212911 - Computer game software development services
• 72212920 - Office automation software development services
• 72212930 - Training and entertainment software development services
• 72610000 - Computer support services
• 72611000 - Technical computer support services
• 72700000 - Computer network services
• 72710000 - Local area network services
• 72720000 - Wide area network services
• 72800000 - Computer audit and testing services
• 72810000 - Computer audit services
• 72820000 - Computer testing services
• 72900000 - Computer back-up and catalogue conversion services
• 72910000 - Computer back-up services
• 72920000 - Computer catalogue conversion services
• 79210000 - Accounting and auditing services
• 79211000 - Accounting services
• 79211100 - Bookkeeping services
• 72212931 - Training software development services
• 72212932 - Entertainment software development services
• 72212940 - Pattern design and calendar software development services
• 72212941 - Pattern design software development services
• 72212942 - Calendar software development services
• 72212960 - Drivers and system software development services
• 72212970 - Print shop software development services
• 72212971 - Address book making software development services
• 72212972 - Label making software development services
• 72212980 - Programming languages and tools development services
• 72212981 - Compiling software development services
• 72212982 - Configuration management software development services
• 72212983 - Development software development services
• 72212984 - Program testing software development services
• 72212985 - Debugging software development services
• 72212990 - Spreadsheets and enhancement software development services
• 72212991 - Spreadsheet software development services
• 72220000 - Systems and technical consultancy services
• 72221000 - Business analysis consultancy services
• 72222000 - Information systems or technology strategic review and planning services
• 72222100 - Information systems or technology strategic review services
• 72222200 - Information systems or technology planning services
• 72222300 - Information technology services
• 72223000 - Information technology requirements review services
• 72224000 - Project management consultancy services
• 72224100 - System implementation planning services
• 72224200 - System quality assurance planning services
• 72225000 - System quality assurance assessment and review services
• 72226000 - System software acceptance testing consultancy services
• 72227000 - Software integration consultancy services
• 72228000 - Hardware integration consultancy services
• 72230000 - Custom software development services
• 72231000 - Development of software for military applications
• 72232000 - Development of transaction processing and custom software
• 72240000 - Systems analysis and programming services
• 72241000 - Critical design target specification services
• 72242000 - Design-modelling services
• 72243000 - Programming services
• 72244000 - Prototyping services
• 72245000 - Contract systems analysis and programming services
• 72246000 - Systems consultancy services
• 72250000 - System and support services
• 72251000 - Disaster recovery services
• 72252000 - Computer archiving services
• 72253000 - Helpdesk and support services
• 72253100 - Helpdesk services
• 72253200 - Systems support services
• 72254000 - Software testing
• 72254100 - Systems testing services
• 72260000 - Software-related services
• 72261000 - Software support services
• 72262000 - Software development services
• 72263000 - Software implementation services
• 72264000 - Software reproduction services
• 72265000 - Software configuration services
• 72266000 - Software consultancy services
• 72267000 - Software maintenance and repair services
• 72267100 - Maintenance of information technology software
• 72267200 - Repair of information technology software
• 72268000 - Software supply services
• 72300000 - Data services
• 72310000 - Data-processing services
• 72311000 - Computer tabulation services
• 72311100 - Data conversion services
• 72311200 - Batch processing services
• 72311300 - Computer time-sharing services
• 72312000 - Data entry services
• 72312100 - Data preparation services
• 72312200 - Optical character recognition services
• 72313000 - Data capture services
• 72314000 - Data collection and collation services
• 72315000 - Data network management and support services
• 72315100 - Data network support services
• 72315200 - Data network management services
• 72316000 - Data analysis services
• 72317000 - Data storage services
• 72318000 - Data transmission services
• 72319000 - Data supply services
• 72320000 - Database services
• 72321000 - Added-value database services
• 72322000 - Data management services
• 72330000 - Content or data standardization and classification services
• 72400000 - Internet services
• 72410000 - Provider services
• 72411000 - Internet service providers ISP
• 72412000 - Electronic mail service provider
• 72413000 - World wide web (www) site design services
• 72414000 - Web search engine providers
• 72415000 - World wide web (www) site operation host services
• 72416000 - Application service providers
• 72417000 - Internet domain names
• 72420000 - Internet development services
• 72421000 - Internet or intranet client application development services
• 72422000 - Internet or intranet server application development services
• 72500000 - Computer-related services
• 72510000 - Computer-related management services
• 72511000 - Network management software services
• 72512000 - Document management services
• 72513000 - Office automation services
• 72514000 - Computer facilities management services
• 72514100 - Facilities management services involving computer operation
• 72514200 - Facilities management services for computer systems development
• 72514300 - Facilities management services for computer systems maintenance
• 72540000 - Computer upgrade services
• 72541000 - Computer expansion services
• 72541100 - Memory expansion services
• 72590000 - Computer-related professional services
• 72591000 - Development of service level agreements
• 72600000 - Computer support and consultancy services
• 72212330 - Scheduling and productivity software development services
• 72212331 - Project management software development services
• 72212332 - Scheduling software development services
• 72212333 - Contact management software development services
• 72212400 - Business transaction and personal business software development services
• 72212410 - Investment management and tax preparation software development services
• 72212411 - Investment management software development services
• 72212412 - Tax preparation software development services
• 72212420 - Facilities management software development services and software development services suite
• 72212421 - Facilities management software development services
• 72212422 - Software development services suites
• 72212430 - Inventory management software development services
• 72212440 - Financial analysis and accounting software development services
• 72212441 - Financial analysis software development services
• 72212442 - Financial systems software development services
• 72212443 - Accounting software development services
• 72212445 - Customer Relation Management software development services
• 72212450 - Time accounting or human resources software development services
• 72212451 - Enterprise resource planning software development services
• 72212460 - Analytical, scientific, mathematical or forecasting software development services
• 72212461 - Analytical or scientific software development services
• 72212462 - Mathematical or forecasting software development services
• 72212463 - Statistical software development services
• 72212470 - Auction software development services
• 72212480 - Sales, marketing and business intelligence software development services
• 72212481 - Sales or marketing software development services
• 72212482 - Business intelligence software development services
• 72212490 - Procurement software development services
• 72212500 - Communication and multimedia software development services
• 72212510 - Communication software development services
• 72212511 - Desktop communications software development services
• 72212512 - Interactive voice response software development services
• 72212513 - Modem software development services
• 72212514 - Remote access software development services
• 72212515 - Video conferencing software development services
• 72212516 - Exchange software development services
• 72212517 - IT software development services
• 72212518 - Emulation software development services
• 72212519 - Memory-management software development services
• 72212520 - Multimedia software development services
• 72212521 - Music or sound editing software development services
• 72212522 - Virtual keyboard software development services
• 72212600 - Database and operating software development services
• 72212610 - Database software development services
• 72212620 - Mainframe operating system software development services
• 72212630 - Minicomputer operating system software development services
• 72212640 - Microcomputer operating system software development services
• 72212650 - Personal computer (PC) operating system software development services
• 72212660 - Clustering software development services
• 72212670 - Real time operating system software development services
• 72212700 - Software development services utilities
• 72212710 - Backup or recovery software development services
• 72212720 - Bar coding software development services
• 72212730 - Security software development services
• 72212731 - File security software development services
• 72212732 - Data security software development services
• 72212740 - Foreign language translation software development services
• 72212750 - Storage media loading software development services
• 72212760 - Virus protection software development services
• 72212761 - Anti-virus software development services
• 72212770 - General, compression and print utility software development services
• 72212771 - General utility software development services
• 72212772 - Print utility software development services
• 72212780 - System, storage and content management software development services
• 72212781 - System management software development services
• 72212782 - Storage management software development services
• 72212783 - Content management software development services
• 79212110 - Corporate governance rating services

Other Information

B2B will be delivered predominantly in its current form and NS&I expects the future supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are: • Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare) • Help to Save • Help to Buy • Court Funds Office Requirements across the schemes include: • Serving Customers o Meeting the service needs and providing support to the end users of the schemes managed by B2B o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract • Operational Management o Process transactions - The processing of transactions into, out of and between customer accounts o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required • Manage Stakeholders - Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor. • Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities. • Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract. ⭐ Click above to Apply (link to e-procurement portal) https://app.panacea-software.com/nsandi/