Friends & Family Test, Patient & Carer Feedback Insight System

A Tender Notice
by NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST

Source
Find a Tender
Type
Contract (Goods)
Duration
5 year
Value
£400K
Sector
TECHNOLOGY
Published
10 Nov 2022
Delivery
To 25 Nov 2027 (est.)
Deadline
21 Dec 2022 12:00

Concepts

Location

Leicestershire, Rutland and Northamptonshire

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback

Renewal Options

subject to continuation of service provision

Award Criteria

Product Details 20
System Management & reporting 10
Statutory compliance 10
Implementation 10
Contingency cover 5
Social Value 10
Development areas 5
Commercial (Costing) 30

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845 GO Reference: GO-20221110-PRO-21402064

Reference

Domains