CRM & Billing System

A Tender Notice
by PORTSMOUTH WATER

Source
Find a Tender
Type
Contract (Services)
Duration
6 year
Value
£14M
Sector
TECHNOLOGY
Published
11 Nov 2022
Delivery
To 28 Nov 2028 (est.)
Deadline
30 Dec 2022 11:00

Concepts

Location

South East England: SOUTH EAST (ENGLAND)

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.

Total Quantity or Scope

Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.

Renewal Options

Initial implementation + 5 year term followed by option to renew for a further 5 year term.

CPV Codes

  • 72212445 - Customer Relation Management software development services
  • 48445000 - Customer Relation Management software package
  • 48444100 - Billing system
  • 64210000 - Telephone and data transmission services
  • 72415000 - World wide web (www) site operation host services
  • 48100000 - Industry specific software package
  • 48333000 - Contact management software package
  • 48480000 - Sales, marketing and business intelligence software package
  • 48500000 - Communication and multimedia software package
  • 48510000 - Communication software package
  • 51000000 - Installation services (except software)
  • 72200000 - Software programming and consultancy services
  • 72227000 - Software integration consultancy services
  • 72263000 - Software implementation services
  • 72265000 - Software configuration services
  • 72267000 - Software maintenance and repair services
  • 64216110 - Electronic data exchange services
  • 72300000 - Data services

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are available.
  • Financial restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=735353484 GO Reference: GO-20221111-PRO-21422440

Reference

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