Tenant Perception Survey

Concepts

• customer satisfaction survey
• tenant satisfaction measures
• leicester
• tenant perception survey
• sets of telephone surveys
• requirements of the tenant satisfaction measures
• tenants
• central aims of the tsms
• financial year
• core set of performance measures

Location

Description

Stonewater requires a supplier to carry out 2 sets of telephone surveys in financial year 2023/24 and 2024/25 in line with the requirements of the tenant satisfaction measures as per the government published guidelines. The Tenant Satisfaction Measures (TSM) Standard requires all registered providers to generate and report TSMs as specified by the regulator. The TSMs are a core set of performance measures against which all providers must publish their performance. The central aims of the TSMs are to provide tenants with greater transparency about their landlord's performance and inform the regulator about how a landlord is complying with consumer standards. To achieve these aims it is critical that TSMs are calculated and reported by providers on a consistent basis.

CPV Codes

• 79342311 - Customer satisfaction survey

Indicators

• Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=735555726