RFI for a Repairs & Maintenance system that integrates with other portals and systems

A Prior Information Notice
by CONNEXUS HOMES LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
14 Nov 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

West Midlands England: Across Shropshire and Herefordshire

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Connexus Homes Limited are considering options for the provision of a Repairs & Maintenance system to manage the end-to-end processes for responsive repairs, voids, cyclical works, planned maintenance, gas, electrical, compliance, and ground-works operations. The system must also integrate seamlessly and in real-time with customer self-service, contractor and supplier portals and internal management systems to enable authorised users to diagnose and report faults, track and update job progress, view and upload related documents, photos and information, generate compliance certificates, raise orders and invoices, and monitor, analyse and report on service KPIs and performance.

Lot Division

1 Repairs & Maintenance System

Connexus Homes Limited is currently reviewing the provision of a Repairs & Maintenance system that integrates seamlessly and in real-time with customer self-service, contractor and supplier portals and existing management systems. Connexus Homes Limited are committed to delivering a first-class universal repairs and maintenance service to customers that offers resolution at the first point of contact. Our ‘Connexus Way’ operating model aims to put the customer front and centre and deliver efficient and equitable services to all users based on modern accessible systems. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers’ abilities, core business and strategic outlook with respect to the Repairs & Maintenance system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.
2 Customer Self-service System

Connexus Homes Limited are considering options for the provision of a Customer Self-service System to enable customers to access self service facilities online through our website and/or their own devices (PC, tablet, smart-phone and SMS). The system must integrate seamlessly and in real-time with our existing management systems to enable authorised users to update personal and household details, view available properties and make applications, set up direct debits and payment arrangements, diagnose and book repairs and view repairs history, receive reminders and update appointments, send messages and feedback, and view self-fix information, videos and bulletins. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers’ abilities, core business and strategic outlook with respect to the Customer Self-Service system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72200000 - Software programming and consultancy services
  • 72210000 - Programming services of packaged software products
  • 72220000 - Systems and technical consultancy services
  • 72221000 - Business analysis consultancy services
  • 72222000 - Information systems or technology strategic review and planning services
  • 72223000 - Information technology requirements review services
  • 72224000 - Project management consultancy services
  • 72224100 - System implementation planning services
  • 72224200 - System quality assurance planning services
  • 72225000 - System quality assurance assessment and review services
  • 72226000 - System software acceptance testing consultancy services
  • 72227000 - Software integration consultancy services
  • 72228000 - Hardware integration consultancy services
  • 48170000 - Compliance software package
  • 48217000 - Transaction-processing software package
  • 48400000 - Business transaction and personal business software package
  • 48430000 - Inventory management software package
  • 48514000 - Remote access software package
  • 48627000 - Real-time operating system software package
  • 48700000 - Software package utilities
  • 48980000 - Programming languages and tools
  • 48000000 - Software package and information systems
  • 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
  • 51610000 - Installation services of computers and information-processing equipment
  • 72240000 - Systems analysis and programming services
  • 72250000 - System and support services
  • 72254000 - Software testing
  • 72265000 - Software configuration services
  • 72266000 - Software consultancy services
  • 72267000 - Software maintenance and repair services
  • 72500000 - Computer-related services
  • 72600000 - Computer support and consultancy services

Indicators

  • Restrictions apply to the lot award allocation.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=227795. (MT Ref:227795)

Reference

Domains