IT Support Services

Concepts

• information technology
• port glasgow
• ferguson marine
• it support services
• progressive support
• users of information technology service
• fully managed information technology service
• implementation of the necessary services
• experienced information technology service support delivery organisation
• cost-effective service of information technology support services

Location

Description

Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine’s operational business.

Total Quantity or Scope

Summary of Requirements The awarded vendor will: - Be responsible for the proactive, progressive support and maintenance of Ferguson Marine’s IT infrastructure & services (see section 9 for details) - Support Ferguson Marine’s Information Technology users (within the scope of the agreement) in their day-to-day use of Information Technology - Aid Ferguson Marine in achieving a progressive, productive use of Microsoft Office 365 functionality and integrated services - Be an integral part of maintaining and testing the company’s business continuity readiness, including: - Support automated connectivity failover options - A comprehensive tested backup and restoration plan and implementation of the necessary services and infrastructure to facilitate this plan - Design out single points of failure - Proactive and progressive maintenance of Ferguson Marine’s SAM and HAM (Software and Hardware Asset Management) database - Work with both Ferguson Marine and their incumbent Business Partner(s) or new partners, to implement Ferguson Marine Information Technology business applications and services - Proactively and comprehensively liaise with the Senior IT Manager There is no requirement for a fully managed Information Technology service

Renewal Options

1 year + 1 year

Award Criteria

CPV Codes

• 72222300 - Information technology services
• 72223000 - Information technology requirements review services
• 72267100 - Maintenance of information technology software

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Professional qualifications are sought.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=713579. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:713579) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=713579