ArtsXchange_and_Mikardo High School_ICT_Tender_2022

Concepts

• mikardo high school
• computer support
• artsxchange
• t4 education settings
• t4 academy trust
• fully managed ict support service
• critical issues
• consultancy services
• ticket system
• network failure

Location

Islington borough of London

Geochart for 1 buyers and 0 suppliers

Procurement for Schools

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Description

This tender opportunity is to provide a fully managed ICT support service to 2 sites within the T4 Academy Trust. Helpdesk Support & Ticket System Provide the T4 Education Settings (London) with full access to a helpdesk for support requests. This will allow for the logging of support tickets plus escalation of support requests. Any subsequent request or follow up is allocated to the appropriate ticket ensuring a continuous string of information. Open and closed tickets can be checked and reported on as required to ensure that service levels are being adhered to the T4 Education Settings (London) can log critical issues for immediate attention (such as network failure, server failure, wireless failure) which will trigger support escalation for emergency response.

Renewal Options

2 year extension (1+1) options available.

Award Criteria

CPV Codes

• 72600000 - Computer support and consultancy services
• 72610000 - Computer support services
• 72611000 - Technical computer support services
• 72700000 - Computer network services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

Please view full Spec within the tender pack. Contact Mike Newell (Managing Director at Procurement for schools) for further information regarding this tender at mnewell@procurementforschools.com ** PREVIEW NOTICE, please check Find a Tender for full details. ** (MT Ref:227987)