Request for Information - Access Point Project

Concepts

• training software
• coventry
• information - access point project
• current system
• resource allocation
• training room
• offsite product delivery
• hotel meeting and conference services
• software package
• web-based system

Location

Description

The College currently use a centralised platform for administration of all training and estate management activity. This includes the management of course and event bookings, onsite hotel accommodation, training room and resource allocation, offsite product delivery, professional event management, management of site visitors and a repository for all training records. The current system was procured in 2011 and is a web-based system with a limited number of licenses. The product is however at the end of its life as it is no longer supported by Internet Explorer. The system is too internal facing with many manual steps in processes and limited automation of tasks. There is also no access to external customers which allows them to directly book training or accommodation. As such the College has concluded that the existing platform is no longer fit for purpose and is impeding the drive to improve customer service.

CPV Codes

• 48931000 - Training software package
• 55120000 - Hotel meeting and conference services
• 55130000 - Other hotel services
• 55900000 - Retail trade services
• 72212100 - Industry specific software development services
• 72212333 - Contact management software development services
• 72212445 - Customer Relation Management software development services
• 72212450 - Time accounting or human resources software development services
• 72212517 - IT software development services
• 72212900 - Miscellaneous software development services and computer systems
• 72212931 - Training software development services
• 72261000 - Software support services
• 72262000 - Software development services
• 72263000 - Software implementation services
• 72264000 - Software reproduction services
• 72265000 - Software configuration services
• 72266000 - Software consultancy services

Indicators

• Contract is suitable for SMEs.

Other Information

In order for the College to transform how it operates we are seeking to take advantage of newer technologies in the market which can lead to new effective and efficient ways of working and drive improvements through automation within the College which will lead to a better customer experience for internal and external customers. To support this we are requesting that interested suppliers review the RFI document and provide a response to us make an informed decision on how to approach a future procurement exercise. Please access this opportunity via the Home Office eSourcing Portal (jaggaer.com) - https://homeoffice.app.jaggaer.com/web/login.html The ITT Title is Request for Information - Access Point Project and the ITT Code is "itt_727". If you are unable to register on Jaggaer and find this tender opportunity to allow you to response. Please email us at CPU.Tenders@college.police.uk. While we are happy to assist system issue via this email address we won't respond to any clarification question emailed through.