MaPS Independent Quality Assessment Service

Concepts

• independent quality assessment service
• money and pensions service
• research and development
• advice delivery services
• consultancy services
• pensions service
• maps
• delivery services
• maps standards
• wide range of maps services

Location

United Kingdom:

Description

Independent Quality Assessment Service The Money and Pensions Service, MaPS (the "Authority") is an arm's-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. The Money and Pensions Service (MaPS) intends to commence a tender for a supplier to deliver an independent quality assessment service to enable MaPS to manage, monitor and maintain oversight over the quality of its internal and outsourced guidance and advice delivery services against a set of 11 MaPS Standards (and 72 sub standards), https://www.moneyandpensionsservice.org.uk/money-and-pensions-service-standards/. The Financial Guidance and Claims Act 2018 (The Act) sets out a requirement for the Single Financial Guidance Body (renamed as MaPS) to set standards in relation to persons providing information, advice, or guidance. The Act requires MaPS to monitor its own and our delivery partners' compliance with the standards. MaPS funded delivery services are UK wide and provide information, guidance, and advice through a variety of delivery channels. The new quality assessment service will be key to MaPS monitoring compliance of funded and internal services with each of the MaPS Standards, feeding into performance reporting against key performance indicators.

Total Quantity or Scope

Description The supplier will complete assessments across a wide range of MaPS services including regulated debt advice, pensions guidance, Pension Wise and money guidance. The supplier will be responsible for the delivery of an independent quality assessment service across all delivery channels that MaPS either delivers internally or funds through external delivery partners, to ensure that all service lines are meeting (as a minimum) the requirements of the FCA approved MaPS Standards. The delivery of the service will be supported by a MaPS created quality assessment tool. The delivery channels can include but are not limited to; face to face provision, telephone, written communications including the use of web chat, omni channel and digital provisions. Whilst the proposed contract may be awarded to a single organisation, MaPS may also consider consortia arrangements. Please note that suppliers in receipt of a delivery grant for any MaPS delivery service are unable to bid for this opportunity due to the potential for a conflict of interest. Additional information: HOW TO BID 1.Interested organisations must be registered as a 'Supplier' on the MaPS eSourcing portal' Jaggaer' to participate. If you have not already done so, please use the following link: https://maps.app.jaggaer.com/web/login.html 2.To register, you must have a valid DUNS number (provided by Dun and Bradstreet). 3. If you do not have a DUNS number, please contact Dun & Bradstreet UK directly on telephone number 01628 492000. or online at http://www.dnb.co.uk/duns-form.asp. 4. Once registered on the Jaggaer portal the tender can be viewed via OPEN TENDERS by clicking on 'Published Opportunities'. 5. Please email carol.hilare@maps.org.uk should you require further assistance with this matter and placing " IQAS 22-39 "in the subject line. 6. Please note all further communications including the submission of your online bid must be via the Jaggaer portal.

Renewal Options

3 +1+1

CPV Codes

• 73000000 - Research and development services and related consultancy services
• 66000000 - Financial and insurance services
• 80000000 - Education and training services
• 98000000 - Other community, social and personal services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **