Translation and Interpretation Services

Concepts

• health and social work
• carlisle
• children’s social care
• service area
• translation services
• interpretation service
• greatest user of translation
• translation
• interpretation
• countywide service

Location

North West England:

Description

1.1 Overview The Local Authority (hereafter referred to as the Authority) is committed to making sure members of the public can access its services. As part of its public sector equality duty under the Equality Act 2010, the Authority must remove or minimise disadvantages faced by people due to their protected characteristics. Thus, in order to support non-English-speaking customers, the Authority has a duty to make interpretation and translation services available to them. The Translation and Interpretation Service needs to be made available across the Authority, whilst recognising that Children’s Social Care and the Refugee Resettlement Programmes have historically placed a higher demand on the need for a Translation and Interpretation Service. 1.2 Children’s Social Care This service area supports children and families engage in statutory childcare proceedings, including court proceedings. Children’s Social Care also incorporates the Unaccompanied Asylum-Seeking Children (UASC) programme. The greatest user of translation and interpretation services is in this service area, and has been increasing since 2011, with a significant increase in the last two years. 1.3 Refugee Resettlement Programmes The Authority is working on a number of refugee resettlement programmes including UKRS, ARAP and ACRS. To date approximately 300 individuals have been resettled, with a further commitment of 177 individuals in order to meet the current pledge. The Resettlement Team is also working on the Homes for Ukraine Scheme where, to date, approximately 800 guests have arrived in Cumbria. 1.4 Historic assignments by type Demand for translation and interpretation services for the first 6 months from 1 April 2022, in Children’s Social Care alone, amounted to 1068 assignments of which 1349 were interpreting assignments and 281 were translation assignments. This shows a steady increase in assignments over the last few years. Cumbria is currently undergoing a Local Government Reorganisation and from 1st April 2023 (Vesting Day) Cumbria County Council and the six district councils will cease to exist and will be replaced by two new unitary councils – Cumberland Council and Westmorland and Furness Council. Consequently, this countywide service is being reprocured by the County Council as two separate contracts, one which covers the geographical footprint of Cumberland Council (Allerdale, Carlisle and Copeland) and one which covers the geographical footprint of Westmorland and Furness Council (Barrow, Eden and South Lakeland). One provider is required to deliver both contracts. The County Council will enter into the contracts with the successful provider and on Vesting Day the contracts will transfer automatically by an operation of law to the relevant new counci

Renewal Options

12 months extension available

Award Criteria

CPV Codes

• 85000000 - Health and social work services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **