NW2517 - Robotic Process Automation (RPA) - Support and Development

Concepts

• durham
• software services
• nwl
• robotic process automation
• software support
• nw2517 - robotic process automation
• live processes
• rpa partner
• robotic process automation programme
• new rpa partner

Location

DURHAM

Geochart for 2 buyers and 0 suppliers

Northumbrian Water Group

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Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Northumbrian Water Limited (NWL) provide water and sewerage services to just under 4.4 million people operating principally in the North-East of England and Essex and Suffolk. It is NWL's vision 'to be the most digital water company in the world' therefore it is our mission to find a partner to support our Robotic Process Automation programme. Robotic Process Automation (RPA) is operational within NWL, having procured UiPath software in 2020. Over the last 18 months a successful programme has delivered 22 live processes and significant ROI has been realised. These processes cut across multiple Directorates, the main ones within our Wastewater and Customer Directorate. The current contract with our RPA partner is due to come to an end on 31st March 2023. NWL wish to procure a 2+2+1-year contract for a new RPA partner. NWL have a current arrangement in place with a partner to provide us with both support and development resource for UiPath. NWL are currently on RPA Automation Cloud Platform version 2021.10. Our chosen partner must have an in-depth knowledge and a close proven working relationship with UiPath, experience and knowledge of the utilities sector and preferable proven history of providing automations within the water and/or utility industry. The key attributes that we are looking for are, for the procured partner, to support us in providing an easy, timely and high-quality customer experience, assist our current live processes, and support NWL on all RPA development. The partner must support our goal of realising business value over the coming years. In addition, to drive efficiencies and to allow regression packs to be executed more often and across multiple applications, NWL require manual test cases to be replaced by automated tests and require a partner to support with this initiative.

Total Quantity or Scope

NWL wish to procure a 2+2+1-year contract for a new RPA partner. NWL have a current arrangement in place with a partner to provide us with both support and development resource for UiPath.

Renewal Options

The initial contract is for 2 years with options to extend for 2+1 years (up to 5 years in total). The initial 2-year contract shall have options to extend for 2+1 years (up to 5 years in total).

CPV Codes

• 72260000 - Software-related services
• 72261000 - Software support services
• 72262000 - Software development services
• 72263000 - Software implementation services
• 72265000 - Software configuration services
• 72266000 - Software consultancy services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e- Sourcing Spend Management portal called "Ariba". Expressions of interest must be sent be sent to the e-mail address andrea.rowell@nwl.co.uk before the deadline date of 12noon 14/12/2022. Once your expression of interest has been received (with the details as requested below), you will be given access to the Ariba portal within 48 hours from request (where possible) via an email (you have provided as part of your contact details) with a link to access the Ariba portal. You will be required to complete a Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) before 12noon 06/01/2023. When sending expression of interest, please provide the following information: 1) full company name 2) email address you would want the Ariba portal link to be sent to 3) details of the person responsible for this tender (Name, Job Title, Tel.)