Next Flood Warning System (NFWS)

Concepts

• bristol
• information technology
• fws
• core nfws functionality
• flood warning service
• satellite systems
• current system
• flood warning system
• telemetry systems
• issue location-based warnings

Location

Description

The EA has used a flood warning system (FWS) to deliver a flood warning service to the public, partners and the media for over twenty years. The current system has remained largely unchanged for many years. FWS is supported by satellite systems maintained by the EA and third-party suppliers in order to provide accurate and up-to-date information to users. This is a complex technology estate, and includes telemetry systems, forecasting systems and services all feeding into messages being issued from the FWS. The capabilities required for NFWS are summarised below: a. to implement and cutover to the Supplier Solution in its entirety (the "Beta") within eighteen (18) months of the Effective Date; b. to provide the core NFWS functionality for Users within England: • define (geographic) Operational Boundaries and Target Areas; • provide a Common Operational Picture by region; • create Warnings and manage Warnings in force; • allow Users and Organisations to Register to receive Warnings; • issue location-based Warnings and other Messages through multiple Contact Channels; • obtain contact details for Unregistered Users for a region; • ingest data or publish data to GIS systems, address systems, flood risk mapping systems, telemetry systems, forecasting systems, and data sharing systems. c. provide product delivery, user-centered services, IT Service Management and hosting; d. provide the capability to introduce future services, such as additional geospatial services, new Contact Channels (e.g. social media, smart devices, mobile app), new flood and/or geospatial related digital services, and new Message types (e.g. environment related incidents, such as drought); and e. provide the option for other Defra Group bodies, Risk Management Authorities, and other UK government departments to utilise the Services. NFWS must have a product roadmap which includes functionality readily available in the proposed product suite beyond the functionality currently stated in the draft Contract that the EA may wish to implement via the Change Control Procedure. In addition, the Supplier must propose new ideas, innovations, and service improvements via a bi-annual Continuous Improvement Plan.

CPV Codes

• 72222300 - Information technology services
• 72000000 - IT services: consulting, software development, Internet and support
• 38221000 - Geographic information systems (GIS or equivalent)
• 48000000 - Software package and information systems
• 48333000 - Contact management software package
• 48512000 - Interactive voice response software package
• 64216000 - Electronic message and information services
• 64212100 - Short Message Service (SMS) services

Indicators

• Contract is suitable for SMEs.

Other Information

NFWS Schedule 3 Performance Levels NFWS Schedule 3 Performance Levels.pdf NFWS Schedule 11 Third Party Contracts NFWS Schedule 11 Third Party Contracts.pdf NFWS Schedule 12 Software NFWS Schedule 12 Software.pdf Descriptive Document (Next Flood Warning System (NFWS)) Descriptive Document (Next Flood Warning System (NFWS)).pdf NFWS Schedule 4 Standards NFWS Schedule 4 Standards.pdf NFWS Schedule 5 Security Management NFWS Schedule 5 Security Management.pdf NFWS Schedule 6 Insurance Requirements NFWS Schedule 6 Insurance Requirements.pdf NFWS Schedule 2 Services Description NFWS Schedule 2 Services Description.pdf Selection Instructions (Next Flood Warning System (NFWS)) Selection Instructions (Next Flood Warning System (NFWS)).pdf NFWS Schedule 7 Authority Responsibilities NFWS Schedule 7 Authority Responsibilities.pdf NFWS Schedule 8 Supplier Solution NFWS Schedule 8 Supplier Solution.pdf NFWS Schedule 29 Key Personnel NFWS Schedule 29 Key Personnel.pdf NFWS Schedule 9 Commercially Sensitive Information NFWS Schedule 9 Commercially Sensitive Information.pdf NFWS Schedule 16 Payments on Termination NFWS Schedule 16 Payments on Termination.pdf NFWS Schedule 19 Financial Reports and Audit Rights NFWS Schedule 19 Financial Reports and Audit Rights.pdf NFWS Core Terms NFWS Core Terms.pdf NFWS Schedule 1 Definitions NFWS Schedule 1 Definitions.pdf NFWS Schedule 14 Testing Procedures NFWS Schedule 14 Testing Procedures.pdf NFWS Schedule 18 Financial Distress NFWS Schedule 18 Financial Distress.pdf NFWS Schedule 10 Notified Key Sub-contractors NFWS Schedule 10 Notified Key Sub-contractors.pdf NFWS Schedule 13 Implementation Plan NFWS Schedule 13 Implementation Plan.pdf NFWS Schedule 31 Processing Personal Data NFWS Schedule 31 Processing Personal Data.pdf NFWS Schedule 32 Intellectual Property Rights NFWS Schedule 32 Intellectual Property Rights.pdf NFWS Schedule 15 Charges and Invoicing NFWS Schedule 15 Charges and Invoicing.pdf NFWS Schedule 17 Benchmarking NFWS Schedule 17 Benchmarking.pdf NFWS Schedule 24 Reports and Records Provisions NFWS Schedule 24 Reports and Records Provisions.pdf NFWS Schedule 25 Exit Management NFWS Schedule 25 Exit Management.pdf NFWS Schedule 27 Conduct of Claims NFWS Schedule 27 Conduct of Claims.pdf NFWS Schedule 21 Governance NFWS Schedule 21 Governance.pdf NFWS Schedule 22 Change Control Procedure NFWS Schedule 22 Change Control Procedure.pdf NFWS Schedule 26 Service Continuity Plan NFWS Schedule 26 Service Continuity Plan.pdf NFWS Schedule 28 Staff Transfer NFWS Schedule 28 Staff Transfer.pdf NFWS Schedule 23 Dispute Resolution Procedure NFWS Schedule 23 Dispute Resolution Procedure.pdf