Client Information Management System for the Lifeline Crisis Response Service

Concepts

• lifeline crisis response service
• client information management system
• belfast
• software package
• secure information management system
• information systems
• real-time' information
• information management system
• ims
• effective operation

Location

Northern Ireland:

Description

A robust and secure Information Management System (IMS) with 'real-time' information for the safe and effective operation of the Lifeline Crisis Response Service

Award Detail

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Legal Justification

During 2021 significant security concerns with the existing CIMS were identified and it was agreed that a move to a MS Dynamics system was essential. A Direct Award Contract - ref DAC9980 - was approved to address urgent operational and security issues and to update the system as well as secure support arrangements for the existing CIMS for a further two year period until the new IM solution was implemented. Work has been continuing since August 2021 to move the existing CIMS over to a more secure Dynamics 365 platform whilst retaining full operational integrity. The current provider has identified significant cost increases that exceed the limit pf the previous Direct Award Contract and a further award is required to complete the work as a matter of priority

Other Information

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