Contact Centre System

A Tender Notice
by FORHOUSING LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£220K
Sector
BUSINESS
Published
12 Dec 2022
Delivery
01 Apr 2023 to 31 Mar 2027
Deadline
16 Jan 2023 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.

CPV Codes

  • 79511000 - Telephone operator services

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-Eccles:-Telephone-operator-service...

Reference

Domains