HMRC Customer Immersion Programme

A Contract Award Notice
by H M REVENUE & CUSTOMS

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£90K
Sector
PROFESSIONAL
Published
16 Dec 2022
Delivery
28 Nov 2022 to 27 Nov 2025
Deadline
13 Oct 2022 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.

Award Detail

1 Discovery Research (London)
  • Value: £90,000

CPV Codes

  • 79310000 - Market research services

Indicators

  • Contract is suitable for SMEs.

Other Information

Customer Immersion Contract FINAL - redacted.zip

Reference

Domains