HMRC Customer Immersion Programme
A Contract Award Notice
by H M REVENUE & CUSTOMS
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £90K
- Sector
- PROFESSIONAL
- Published
- 16 Dec 2022
- Delivery
- 28 Nov 2022 to 27 Nov 2025
- Deadline
- 13 Oct 2022 15:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- HM Revenue & Customs Salford
1 supplier
- Discovery Research London
Description
The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.
Award Detail
1 | Discovery Research (London)
|
CPV Codes
- 79310000 - Market research services
Indicators
- Contract is suitable for SMEs.
Other Information
Reference
- CW83811
- CF bc03332f-0921-4c3f-994c-c494287b9449