Energia Group Billing System Level 3 Support and Upgrades

Concepts

• energia group
• belfast
• application software
• energia
• energia group billing system level
• billing system instances
• schema upgrade
• support services
• system testing of all changes
• scope of billing system upgrade projects

Location

Northern Ireland:

Description

This Project Information Memorandum (PIM) has been prepared by Energia Group as a briefing note for potential bidders interested in delivering the following ICT services:  Level 3 support (L3) and enhancements of the Billing Systems (currently two instances of Oracle CC&B) custom code for the two Billing System instances within Energia Group.  Projects to upgrade Energia's two Billing systems from Oracle CC&B versions 2.5.0.2 and 2.6.1.0 including Smart 2 Schema upgrade to the latest stable version of Oracle Customer Care & Billing (CC&B) or Oracle Customer to Meter (C2M).  Possible future major projects, e.g. Implementation of Smart Metering Phase 3., Consolidation of Commercial Billing functionality within Power NI billing system into Energia billing system

Total Quantity or Scope

The successful Supplier will provide support services for the Energia and Power NI billing systems. The support services will comprise:  Contract take-on, including knowledge transfer from incumbent third level support providers;  Third level diagnosis of incidents. Energia will be responsible for first and second line support;  Providing resolutions or workarounds for defects through changes to customisations or configuration;  Investigation and resolution of application performance issues;  Design and development of application enhancements or small-scale applications within the billing applications area;  Quality management;  System testing of all changes prior to release;  Release of changes to Energia for implementation;  Service management and reporting;  Review, acceptance and support of in-house/external third party developed customisations for Billing system related systems;  Knowledge transfer to the in-house team. SCOPE OF BILLING SYSTEM UPGRADE PROJECTS This section describes Energia's proposed approach to the two upgrade projects. Each of the two CC&B systems must be upgraded from CC&B 2.5 & 2.6 to the latest stable versions of CC&B or to Oracle C2M (with an agreed point release and service pack based on availability at the time of the project). It is envisaged that this upgrade will be primarily a 'technical' upgrade but will also include some functional enhancements and the 'migration' of Business functionality from Oracle deprecated technology to Oracle 'road-mapped' technology e.g. Workflow to Service tasks for Market Engagement processing. Energia is open to moving from CC&B to C2M should Suppliers believe this to be in Energia's best interest. Additional information: The estimated budget given in the notice is the total maximum contract value, only should all extensions, future options and maximum support be availed of during the term of the contract. The minimum contract value is estimated at £14012415.

Renewal Options

The initial contract term will be for a five-year period, with an option at Energia Group's discretion, to extend by 1 year at a time up to a maximum of five years, subject to annual review.

CPV Codes

• 72212000 - Programming services of application software

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Interested parties should contact Procurement at Energia Group at the following email address, BillingSystem@energiagroup.com to register an interest, and access to the Data Room and relevant documentation will be implemented.