Appeal Services to Road User Charging

Concepts

• general public
• greater london authority
• appeal services
• administration services
• road user charging
• customer facing services
• efficient appeals service
• independent adjudication service
• road user charging schemes
• appeals service

Location

United Kingdom:

Description

Procurement run by Transport for London on behalf of Greater London Authority. Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.

Total Quantity or Scope

To provide Appeals Services for Road User Charging Schemes within Greater London

Renewal Options

Option to extend by up to further 24 months

CPV Codes

• 75110000 - General public services
• 75100000 - Administration services

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.
• Staff qualifications are relevant.

Other Information

The procurement process is being conducted electronically on the e-Tendering portal SAP Ariba. The portal can be accessed via the following link: (https://www.ariba.com/login) Suppliers interested in this tender opportunity please email ilvacunka@tfl.gov.uk to be added to the suppliers list and to access tender pack (suppliers who responded to the Notice reference: 2022/S 000-034424 have been added on SAP Ariba). To register on SAP Ariba, please use the following link: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=GW1gHIU8&realm=TfL&... ** PREVIEW NOTICE, please check Find a Tender for full details. **