PS22452 - Energy Affordability Contact Centre and Application Process Services - MC
A Contract Award Notice
by DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 5 month
- Value
- £5M
- Sector
- TECHNOLOGY
- Published
- 30 Dec 2022
- Delivery
- 03 Jan 2023 to 31 May 2023
- Deadline
- 19 Dec 2022 11:00
Concepts
- department for business, energy & industrial strategy
- swindon
- business transaction and personal business
- energy affordability contact centre and application process services
- business services
- outsourced contact centre and business services
- energy & industrial
- ps22452 - energy affordability contact centre
- administration services
- application process services - mc
Location
1 buyer
1 supplier
- Arvato None
Description
***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services. Brief Description of Requirement UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services. While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification: - Energy Bills Support Alternative Funding Scheme (EBSS AF) - Alternative Fuel Payment Alternative Funding (AFP AF) - Non-Domestic Alternative Fuel Payment Scheme (ND AFP) The Contracting Authority requires one Supplier to: 1. deliver a telephony service which provides support to consumers applying for the schemes; and 2. process applications.
Award Detail
1 | Arvato (None)
|
CPV Codes
- 48400000 - Business transaction and personal business software package
- 75100000 - Administration services
Reference
- tender_337623/1162060
- CF 40b80322-3d6a-4ede-8539-62cdcc758702