Supply of an Enterprise Voice and Customer Contact Centre Solution

A Tender Notice
by ITICA LIMITED

Source
Find a Tender
Type
Contract (Goods)
Duration
5 year
Value
£300K
Sector
TECHNOLOGY
Published
11 Jan 2023
Delivery
To 15 Jan 2028 (est.)
Deadline
10 Feb 2023 12:00

Concepts

Location

Davison House, Worthing

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Supply, implementation and support of a hosted enterprise voice and customer contact management solution.

Total Quantity or Scope

Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation

Renewal Options

Annually for a period of 5 years after initial term

Award Criteria

Functional Requirements - Phase 1 20
Functional Requirements - Phase 2 20
Non-Functional Requirements 5
Professional Services 10
Service & Support 15
Demonstrations 10
price 20

CPV Codes

  • 32524000 - Telecommunications system

Indicators

  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are available.
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=228446. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:228446)

Reference

Domains