Provision of 111 Call Handling and Clinical Advisors (Lot 1)

Concepts

• call handling and clinical advisors
• health services
• nhs north west london integrated care board
• nhs 111 integrated urgent care services and clinical assessment services
• clinical advisors
• clinical assessment services
• call handling
• london regional call handling
• call networking
• clinical response model

Location

Description

NHS North West London Integrated Care Board (NHS NWL ICB) wanted to commission NHS 111 integrated urgent care services and clinical assessment services (CAS). NHS NWL ICB was looking for a collaborative provider response to deliver this service that will contribute and support an emergent London Regional 111 / IUC Provider Network. The collaborative provider/s would deliver an efficient Regional 111 call networking/ clinical response model. Following an Early Engagement Notice issued in May 2022, an Open Procedure was run from June to July 2022. The Procurement was divided into two lots: • Lot 1: NHS 111 London Regional Call Handling and Clinical Advisors Delivering Services to NWL Patients; and • Lot 2: Clinical Assessment Service (CAS) for NWL Patients. Following tender submissions and the evaluation thereof, it was recommended that the contract for Lot 1 be awarded to London Ambulance Service NHS Trust.

Award Detail

CPV Codes

• 85100000 - Health services
• 75200000 - Provision of services to the community

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.