Harrow Non-Emergency Patient Transport Service

Concepts

• health services
• harrow non-emergency patient transport service
• harrow community transport for the provision of harrow non-emergency patient transport service
• eligible patients
• community-based services
• patient transport
• harrow community transport
• aim of the service
• transport service
• provider of this service

Location

Description

Due to the urgency, a waiver was signed and granted to Harrow community Transport for the Provision of Harrow Non-Emergency Patient Transport Service. The aim of the service is to safely and effectively transport eligible patients between a place of residence and healthcare setting, in a timely manner, in order that they receive the healthcare that they need. The Provider of this service will: • Ensure that the service is responsive and open to all eligible patients • Ensure resilience and continuity of service provision across the borough. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved. Objectives • Patients arrive on time for their appointments and / or treatments. • Patients are picked up promptly following the completion of their appointments. • Time spent travelling is minimised, and proportionate to the distance being travelled. • The service responds effectively to transport requests made on the same day or at very short notice. • Patients receive safe, reliable, considerate and compassionate care whilst using the transport service. • Patients are well informed as to the expected time they will be picked up and the likely time of arrival at their destination. • Continuous communication and collaboration with system-wide stakeholders. • The service will meet the needs of patients seven days per week, including all public holidays. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved.

Award Detail

CPV Codes

• 85100000 - Health services
• 75200000 - Provision of services to the community

Indicators

• Contract is suitable for SMEs.