ASC 2021 021 The Provision of an Independent Health Complaints Advocacy service

A Tender Notice
by LONDON BOROUGH OF BRENT

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
£0-£240K
Sector
HEALTH
Published
18 Jan 2023
Delivery
01 Apr 2023 to 31 Mar 2025
Deadline
20 Feb 2023 10:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Independent Health Complaints Advocacy service (IHCA) provides practical support and direction to residents in Brent who wish to complain or express grievances related to any aspect of care or treatment they received from any NHS funded service and to assist them in finding a resolution. The contract value will be £60,000 per annum. The contract will be for a period of two years with the option of two single-year extensions (2+1+1). The contract is anticipated to commence on 01/04/2023.

Total Quantity or Scope

The service will also support client’s complaints concerning health and social care services (and not one service in particular). The service will support the client through the appropriate complaints processes of the service they accessed. It is projected that the service may annually work with between 280 - 300 active referrals. It is estimated that this may equate to between 1140 advocacy hours per year of the Contract. 3.1 The IHCA service required will be threefold: • Support residents to find solutions to the grievance they have about services delivered by any NHS or Social Care funded service • Work in partnership with local and regional Health and Social Care Professional to highlight trends in services received by residents • Provide insight to the Council of health and social care needs within the borough

Renewal Options

Option to extend up to two single-year extensions (1+1).

Award Criteria

Quality 45
Social Value 10
Presentation 5
price 40

CPV Codes

  • 85000000 - Health and social work services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains