Voice of the Customer

Concepts

• customer satisfaction survey
• prescot
• livv housing group
• voice of the customer
• customer survey
• customer base
• needs of our customers
• customer transactions
• customer ease
• valuable insight

Location

Description

Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers. Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025.

CPV Codes

• 79342311 - Customer satisfaction survey
• 79342310 - Customer survey services

Indicators

• Contract is suitable for SMEs.

Other Information

https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056...