Tender for the Provision of Digital Telehealth Care System

Concepts

• information technology
• widnes
• halton borough council
• provision of digital telehealth care system
• digital solution
• customers care plans
• telehealth solutions
• digital ready ip
• system
• current tunstall solution

Location

East Merseyside:

Description

Halton Borough Council wishes to procure a replacement electronic Telehealthcare alarm monitoring, and lone working system. The current Tunstall solution delivers a telecare alarm and response service to over approx. 2300 customers and receives over 176,255 alarm calls a year responding to 4565 alarms each year by a manned dispatch team. The current contract with Tunstall expires in April 2023 and the Council wishes to procure a replacement digital solution. An additional driver for the change is to align any system with the scheduled switch over of the national telecommunications infrastructure from analogue (PSTN) to digital (IP) telephone services by 2025. More recently the service has begun to implement Assistive Technology (AT) and Telehealth solutions into Customers Care Plans. Most of the AT operates utilising digital ready IP. The AT equipment includes home monitoring-based solutions consisting of consumer led Internet of Things (IOT) sensors and GPS tracking devices. The Council are actively promoting how technology products in the consumer tech market can help residents to have a positive impact on their life, such as reducing social isolation and enabling them to retain independence in their own homes.

Renewal Options

Plus the option to extend for up to 2 x 3 years until 31st May 2029 and 31st May 2032

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• This is a recurring contract.
• Renewals are available.
• Professional qualifications are sought.

Other Information

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