FLEX AI Omni Channel Citizen Services Platform

A Contract Award Notice
by INFORMATION COMMISSIONER'S OFFICE

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£800K
Sector
TECHNOLOGY
Published
10 Feb 2023
Delivery
24 Nov 2022 to 23 Nov 2024
Deadline
23 Nov 2022 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

Award Detail

1 Icsai (Basingstoke)
  • Value: £800,000

CPV Codes

  • 48100000 - Industry specific software package
  • 72260000 - Software-related services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains