T22/26_ Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution

A Tender Notice
by ANGLIA RUSKIN UNIVERSITY HIGHER EDUCATION CORPORATION

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
___
Sector
TECHNOLOGY
Published
10 Feb 2023
Delivery
To 26 Feb 2026 (est.)
Deadline
14 Mar 2023 12:00

Concepts

Location

East of England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.

Total Quantity or Scope

ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.ARU currently uses a number of systems to manage its query and service management needs. MS Outlook is also used extensively across ARU by faculties and professional services to manage and track service requests. Typical, users of these systems include both ARU staff and current students. External users have limited or no access to these systems except email.

Renewal Options

The support and maintenance contract will be for 36 months from the first go live iteration with the option to extend support and maintenance for a further 1 x 24 months and a further 1 x 12 month periods.

CPV Codes

  • 72260000 - Software-related services
  • 48517000 - IT software package

Indicators

  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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