Business Change Delivery

Concepts

• business development
• glasgow
• scottish water
• implementation of long-term business change
• business change delivery
• change impacts
• change management plan
• business change success e.g.
• supplier business change delivery framework
• change readiness implementation planning

Location

Scotland: SCOTLAND

Description

Scottish Water is looking to award a multi supplier Business Change Delivery framework to support delivery and implementation of long-term business change •Work alongside Scottish Water to ensure change impacts are identified, understood and implemented •Be involved in evaluating the arrangements and overseeing the transition as necessary to ensure successful implementation and embedment of new ways of working e.g. assess readiness for change and develop a change management plan, train employees on how to effectively manage and adapt to change. •Provide expertise in change readiness implementation planning, change communications strategy to enable business change success e.g. develop strategies for managing change, create and implement communication strategies that increase understanding and buy-in •Provide expertise in benefits management and realisation of benefits •Bring water utility expertise, and work in partnership with our Digital & Transformation Strategic Partners

Total Quantity or Scope

Scottish Water is looking to award a multiple supplier Business Change Delivery framework to support the delivery and implementation of long-term business change as part of our Transformation Programme. Suppliers will: •Work alongside Scottish Water to ensure change impacts are identified, understood and implemented across the business •Be involved in evaluating the arrangements and overseeing the transition as necessary to ensure successful implementation and embedment of new and ways of working e.g. assess readiness for change and develop a change management plan, train employees on how to effectively manage and adapt to change. •Provide expertise in change readiness implementation planning, change communications strategy to enable business change success e.g. develop strategies for managing change, create and implement communication strategies that increase understanding and buy-in •Provide expertise in benefits management and realisation of benefits within Scottish Water. •Bring water utility expertise, and work in partnership with our Digital & Transformation Strategic Partners Essential to the success of this multi-supplier framework is suppliers’ ability to improve internal capability in order to shape the management of business change and improve the method in which it is developed and delivered across the business. Key to the success of suppliers on this framework is the ability to transfer knowledge and capability to develop internal capacity. Scottish Water intends to gain knowledge of industry best practice whilst also improving its own internal capability; suppliers must demonstrate a willingness and ability to support these key objectives. Typical activities include, but are not limited to: 1.Business Change Management: This will focus on transitioning individuals, teams, and partners using appropriate methods and approaches intended to change how people, process and systems interact that transform how Scottish Water operates, also taking into consideration the Trades Unions and other industry stakeholders. This will include: • Designing and building cases for change, including: oStakeholder management and communications at both strategic and operational level oProvision of detailed program mobilisation planning • Providing Industry specialist advice to provide oversight to ensure that the end-to-end solution is fit for purpose from both a technical and business perspective • Designing and delivering of a Scottish Water led program structure that will successfully implement and embed Business Change and facilitate internal capability building with transition into business as usual • Provision of a detailed understanding of Business Change Impact, including Business Systems, Business processes, roles and data, and information management •Provision of ongoing support to the Transformation Management Office (TMO), together with an effective governance structure to co-ordinate program/project management delivery 2.Business Change Delivery Partner The focus of this will be to partner with Scottish Water to: • Provide best-practice business change expertise that will improve the success rate of change projects and programs • Enable knowledge transfer to Scottish Water to support a greater business change internal capability • In support of the above, the Business Change Delivery Partner may be responsible for assisting in the recruitment of permanent, seconded or fixed-term resources to fill the business change resources to meet the demands of the project • Bring in innovation and industry skills to create specific change strategies and approaches Act as lead Partner supporting Scottish Water led delivery of significant and technical Business Change Programs and projects across Scottish Water 3.Project and Program Business Change Delivery •The Business Change Delivery Partner may be responsible for supporting Scottish Water on the creation and delivery of major change and transformation programs, as a result of technology-enabled change (typically delivered by our technology delivery partners) • Provide supporting governance to mobilise and deliver change and transformation projects/programs • Delivery of business change in accordance with Scottish Waters Governance and best practice • Development, coaching, and advice to all levels within the business on improving program and project methodologies • Responsible for overseeing business change projects and programs from start to finish, including planning, and setting timelines ensuring all stakeholders are engaged and informed. • Where engaged specifically to do so, ensure delivery of project and program outputs and outcomes on time, on budget, and to agreed quality and aligned to strategic objectives 4.Business Change Assurance Suppliers will be required to support formal and informal reviews at the project, program, or portfolio level to provide a critical challenge to projects, programs, and/or the portfolio against agreed criteria. The purpose of these reviews will be to: • Assure adherence to Scottish Waters governance framework and policies • Establish best practice approaches to projects and programs in the articulation and realisation of benefits • Evaluate Business Change adoption across the transformation portfolio e.g., how well new processes, behaviours, etc. have been embedded, the efficiency and effectiveness of the change, the people engagement as a result of the change, etc. • Share best practice to further improve governance models across Scottish Water • Highlight knowledge gaps, delivery, and implementation risks and issues. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 446F78X65X

Renewal Options

Initial 2 year award with up to three annual extension options

CPV Codes

• 79411100 - Business development consultancy services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Scottish Water will not accept the SPD. We will only accept a completed Scottish Water PQQ document. This Notice does not preclude Scottish Water from issuing other notices for specific requirements. Responses to the FTS Notice will be evaluated and only successful applicants following PQQ evaluation will be invited to submit a tender. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://scottishwater.delta-esourcing.com/tenders/UK-UK-Glasgow:-Business-development-consultancy-services./446F78X65X" target="_blank">https://scottishwater.delta-esourcing.com/tenders/UK-UK-Glasgow:-Business-development-consultancy-services./446F78X65X To respond to this opportunity, please click here: <a href="https://scottishwater.delta-esourcing.com/respond/446F78X65X" target="_blank">https://scottishwater.delta-esourcing.com/respond/446F78X65X GO Reference: GO-2023216-PRO-22140178