Special Education Needs and Disability Information Advice and Support Service (SENDIASS)

Concepts

• sendiass
• health and social work
• warwick
• support service
• special education needs and disability information advice and support service
• disability information advice
• special education needs
• impartial information
• warwickshire special education needs
• warwickshire special education needs and disability information, advice and support service

Location

Generally within the County Council boundaries of Warwickshire County Council and Coventry City Council but also may be outside the boundaries

Description

Warwickshire County Council (WCC), with Coventry & Warwickshire Integrated Care Board (CWICB), is re-tendering the Warwickshire Special Education Needs and Disability Information, Advice and Support Service (SENDIASS). SENDIASS is a service for children and young people with special education needs and/or disabilities, and their parents or carers. It provides information, advice and support in relation to education, health and care.

Total Quantity or Scope

The service will provide free, accessible, accurate, confidential, timely and impartial information, advice and support on matters relating to education, health and social care to Children and young people up to the age of 25 years with special educational needs and/or disabilities (SEND); their parents/carers and professionals involved in the provision of educational services for children and young people with SEND. Commissioners expect the service to: • deliver all requirements as set out in this specification • meet the National Minimum Standards, developed through the Information, Advice & Support Services (IASS) Network • be proactive to national, regional and local guidance, policy, strategies and trends; and be guided by evidenced best practice • work alongside the commissioners and other stakeholders including parents' representatives to ensure the service remains responsive to local needs Information, advice & support will be provided (and recorded) at four intervention levels as defined through the National Information Advice & Support Services Network: • Level One: One-off information and advice through phone or email • Level Two: More detailed and/or personalised support (e.g., to understand or complete documentation or procedures; to communicate with agencies or to access services) • Level Three: Detailed & continuing assistance with statutory processes (such as Education Health and Care Plan needs assessment; mediation and/or disagreement resolution; exclusion appeals) • Level Four: Detailed and continuing assistance and guidance through legal processes including Tribunals; complaints to Ombudsman; Judicial Review or Child Protection disputes Additional information: The contract term will be for 3 years however the Council reserves the right to extend the contract by further periods not exceeding 24 months (24 being the maximum available extension period) at the discretion of the Council based on the contract performance of the successful applicant

CPV Codes

• 85000000 - Health and social work services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** During the course of the contract period the range and scope of these services may be subject to modification and variation to meet the changing needs and requirements of the Council and partners, potential changes in legislation and the changing demands placed on the Council by its customers. These changes may include (but are not limited to): - • Increases or decreases in funding - this will usually be due to reductions or additions in budget allocations as part of the Council and partners' budget setting processes, It may also be as a consequence of additional funding streams which were unknown at the time of awarding the contract but which are provided to increase the volume of services delivered. • Changes in legislation that may for example require the inclusion of new customer groups • The identification of additional service recipients, not originally captured by the scope of the contract Opportunities offered by emerging/ new technologies • Ongoing performance monitoring indicating a change required in allocations made for each service element from the overall funding amount Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system (if they haven't previously done so) in order to be able to express an interest in the project and download documents. The web address for CSW-JETS is www.csw-jets.co.uk (https://www.csw-jets.co.uk). Registration and use of CSW-JETS is free. If you are having trouble registering with CSW-JETS please email us at procurement@warwickshire.gov.uk