QEOP & E20 Stadium Customer Helpline Services

Concepts

• customer services
• lldc
• stadium customer helpline services
• best-in-class helpline service provider
• customer service freephone hotline
• helpline specialist
• email response service
• new helpline contact
• stadium venue enquires
• engagethe lldc

Location

Hackney and Newham

Description

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.

Total Quantity or Scope

The LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.

Renewal Options

Optional extension periods of 1+1 years

CPV Codes

• 79342300 - Customer services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/22EA69K2FP" target="_blank">https://www.delta-esourcing.com/respond/22EA69K2FP GO Reference: GO-2023224-PRO-22207404