GB-Sheffield: British Business Bank - Customer Journey Mapping

A Contract Award Notice
by BRITISH BUSINESS BANK

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£166K
Sector
BUSINESS
Published
07 Mar 2023
Delivery
27 Feb 2023 to 26 Feb 2024
Deadline
16 Feb 2023 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.

Award Detail

1 LENS Consulting (Heckmondwike)
  • Value: £166,500

CPV Codes

  • 79400000 - Business and management consultancy and related services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=765820641

Reference

Domains