Customer Support Fund

Concepts

• customer support fund
• leeds
• oil and gas industry
• hardship fund
• element of the fund
• similar funds
• desperate need of financial support
• funding streams
• available funding streams
• result of the energy

Location

West Yorkshire:

Description

Through experience in RIIO-1 and more recently as a result of the energy and cost of living crises, NGN acknowledge that we serve many customers, who are in desperate need of financial support. Many have been unable to access funding as a result of falling through gaps in funding streams. For these customers, we set up a support / hardship fund, in partnership with existing similar funds. Access to this fund has a strict set of criteria, to ensure that we are not duplicating any other available funding streams. The fund is facilitated by NGN however, delivered by experts in their field. This element of the fund is to provide assisted gas connections and / or first time central heating and is facilitated by our fuel poor partner (CE) and contractors who can provide internal measures

Total Quantity or Scope

This element of the fund is to provide assisted gas connections and / or first time central heating and is facilitated by our fuel poor partner (CE) and contractors who can provide internal measures. This service is supplied by Communitas Energy CIC.

Award Detail

CPV Codes

• 76000000 - Services related to the oil and gas industry

Legal Justification

NGN's fuel poor partner, Communitas Energy are the only supplier who have the established customer relationship and access to relevant information through the fuel poor assessment work and therefore the ability to determine appropriate applicants for the customer support fund scheme as outlined in this contract. It would not be possible to have the same set up with any other supplier as a result of this.

Other Information

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