Leisure Management System

Concepts

• leisure management system
• cardiff
• information technology
• integrated leisure management
• current leisure management system
• implementation of the new system
• direct debit management
• information systems
• customer relation management
• account management

Location

Cardiff and Vale of Glamorgan:

Description

Tenders are invited from suitably qualified firms for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution for Cardiff Metropolitan University.

Total Quantity or Scope

The University runs sports facilities on 2 university campuses including wet and dry facilities in Cardiff, Wales. The current leisure management system, installed since 2001, is Gladstone, Plus 2. The University currently has around 70 members of staff that require access to the system with up to 15 people required to be logged into the system at any one time. It is anticipated that the implementation of the new system will improve the customer experience by providing online self-service portal facilitating joining, bookings, payment administration (including direct debit management), account management, and will permit access to these facilities using a range of devices including smartphones. All tender documents are available from the following tender portal: https://in-tendhost.co.uk/cardiffmet/aspx/Home

Renewal Options

Two, one year contract extension options will be available subject to performance (3 + 1 + 1)

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems
• 48445000 - Customer Relation Management software package

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=129921. (WA Ref:129921)