Field Service Management

Concepts

• newport
• information technology
• wales & west utilities
• field service management
• wwu field service management
• wwu field service
• new field service management
• service transition
• software services
• west utilities

Location

South West England:

Description

IT Services Contract

Total Quantity or Scope

Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: • Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. • Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities • Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. • Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS · Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. • Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution • Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution • Adopting a business oriented approach and not solely focussing on IT/technical system delivery

Renewal Options

The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72250000 - System and support services
• 72260000 - Software-related services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please note the the tender will be run via our procurement portal, Bravo, which requires suppliers to be registered to participate. Failure to register will result in the supplier not being able to participate in the procurement event. After registration, suppliers must request access to the tender documents by e-mailing robin.coomber@wwutilities.co.uk; Please include your registration details on the e-mail as these will be required to provide access to the procurement documentation. A Field Service Management Pre-Qualification session is planned for early April. The 2 hour session will be held online via MS Teams. Wales and West Utilities will provide some context to the FSM procurement exercise and provide a walkthrough of the procurement documents. There will be a supplier Q&A at the end of the session. Further details will be published via the Bravo portal in due course. Suppliers who have registered to participate in this procurement exercise will be invited to this event.