Tenant Satisfaction Measures (TSM) Surveys

A Tender Notice
by BERNICIA GROUP

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£110K-£150K
Sector
PROFESSIONAL
Published
06 Apr 2023
Delivery
01 Jun 2023 to 01 Jun 2026
Deadline
28 Apr 2023 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's). In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.

CPV Codes

  • 79342311 - Customer satisfaction survey

Indicators

  • Contract is suitable for SMEs.

Reference

Domains