Digital Outcomes 6

Digital outcomes suppliers will help research, test, design, build, release, iterate, support or retire a digital service. Digital outcomes suppliers will work according to: ● the Technology Code of Practice: https://www.gov.uk/guidance/the-technology-code-of-practice ● and understand what it means to work on one of the Discovery, Beta, Live or Retirement phases described in the Service Manual: https://www.gov.uk/service-manual ● support Buyers to comply with the above through successful Service Standard assessments: https://www.gov.uk/service-manual/digital-by-default ● develop Services based on Open Standards Principles and accessible data protocols, to ensure they are interoperable: https://www.gov.uk/government/publications/open-standards-principles/open-standards-principles ● comply with any adopted open standards that are compulsory in government: https://www.gov.uk/government/collections/open-standards-for-government-data-and-technology Examples of recent digital outcomes include: - a discovery phase to create an information systems vision for the business functions of an NHS department, - development of online resources to support medieval history teaching in secondary schools, - the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice. -Services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors). -Any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency. Digital outcomes suppliers will provide at least one of the following capabilities: Performance analysis and data Security Service delivery Software development Support and operations Testing and auditing User experience and design User research

User research will inform the development of all government digital services. User research studios suppliers will provide: - user research studio hire in the right location on specific dates; with the required technical facilities to enable observation and recording of people as they engage with designs, prototypes and live public sector services.

All government digital services will: - use research to develop a deep knowledge of who the service users are and what that means for the design of the service, - have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service. User research participants suppliers must provide: - access to user research participants who best reflect the users of a service.

• Reference: 011661-2023-1
• Value: £813,000,000