In-Journey Roadworks Insight

A Contract Award Notice
by NATIONAL HIGHWAYS

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£754K
Sector
PROFESSIONAL
Published
26 Apr 2023
Delivery
01 Apr 2023 to 31 Mar 2025
Deadline
17 Mar 2023 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

Award Detail

1 Unnamed (None)
  • Value: £754,000

CPV Codes

  • 73300000 - Design and execution of research and development

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains