Reception and Support Services

Concepts

• reception services
• inverness
• life science innovation centre
• lsic
• solasta house
• tenant liaison and support
• different services
• tenant liaison service
• reception
• front desk services

Location

Highlands and Islands:

Description

THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE. HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lòchran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.

Total Quantity or Scope

Different services will be required at each site as specified in the tender documentation. However, in summary these include: 1 - Reception and front desk services, including visitor management and support tasks 2 - Security support services 3 - Reception support services 4 - Tenant liaison and support (NEXUS) 5 - Health and safety 6 - Sustainability 7 - Contract management The initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT). Contracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers). The contract will commence on 1st June 2023 for an initial period of 2 years to 31st May 2025, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term, with the 4 year expiry date being 31st May 2027. See Tender documentation for full details. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Award Detail

Renewal Options

HIE reserves the right, on giving reasonable written notice from time to time, to require changes to the Services (whether by way of the removal of Services, the addition of new Services, or increasing or decreasing the Services or specifying the order in which the Services are to be performed or the locations where the Services are to be provided). HIE shall not require any such change other than where it is permitted by Regulation 72 of the Public Contracts (Scotland) Regulations 2015. In accordance with Regulation 72(1)(a) of the Public Contracts (Scotland) Regulations 2015, HIE reserves the right to make changes to the volume, scope or location of the Services to be supplied under the Contract following a review of the Services by HIE, particularly with regard to demand and budgetary availability or where HIE’s strategic focus changes as a result of changes in Scottish Government policy or as a result of a direction given to them by the Scottish Government. This may result in amendments to existing requirements under the Contracts. Contract modifications may include (but are not limited to): - Changes to building occupancy or activities which results in an increased or decreased reception resource requirement. - Addition or removal of Reception Support Services - Addition or removal of buildings within the Campus. - Temporary office relocation due to situations such as, but not limited to, business continuity issues - Changes to HIE’s available budget to deliver these services.

Award Criteria

CPV Codes

• 79992000 - Reception services
• 64214200 - Telephone switchboard services
• 79993000 - Building and facilities management services
• 79993100 - Facilities management services

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** It is estimated that the total value of the services over the maximum duration of 4 years will be GBP 556,897.36 (excluding VAT). This is the figure which has been used in II.1.5 & II.2.6. It should be noted that this figure cannot be fully determined due to the reactive nature of some of the services. Therefore, the figure is based on HIE's best estimate at this time. (SC Ref:725223)