Modern Clinical Communications Solution and Implementation Partner

Concepts

• modern clinical communications solution and implementation partner
• dudley
• information technology
• dudley group nhs foundation trust
• dgft
• modern clinical communications solution
• communication software
• bleep communication system
• modern technology
• third-party partner

Location

Sandwell:

Description

A Bleep communication system is currently being utilised at The Dudley Group NHS Foundation Trust (DGFT). However, in 2019 the then Health Secretary called for the phasing out of this method of communication. Modern technology facilitates the need for team-based communication, image facilitation, and task assignment. Bleeps on the other hand require medics to seek out landline phones to then go through a switch board and manually telephone everyone involved which negatively impacts efficient clinical care. In line with our Digital and People Plans, a new communication solution is needed to improve productivity. To achieve digital maturity, modern clinical communication solutions is a key element to ensure that there is a sustainable patient flow through the treatment process. Improving the flow of patients is in line with a key strategic objective of ensuring patient care. As a result of the recent pandemic, there is now a significant backlog of patients across clinical domains, meaning that ensuring there is adequate communication and flow is essential to ensure the Trust meets clinical demands. DGFT wish to embark on a programme of work to deliver enhancements to our clinical communication methodologies which will underpin the efficient flow of patients between clinical teams. A partner is required to provide a full end-to-end set of professional in-house Project Services relating to Modern Clinical Communication and offer insight expertise into linking this with the current digital infrastructure at DGFT.

Total Quantity or Scope

The Trust is looking for a third-party partner to deliver:• A modern clinical communications platform which allows for ease of communication between staff• Intuitive user interface and good user experience, requiring limited training to fully understand functionality.• Be able to be utilised on several devices, whether this be mobile phone, tablet, or PC.The Trust are suggesting the number of user licenses to be circa 2000 initially, with potential commitment to scale to as high as 5000 in the future.

Renewal Options

The Contract duration will be for an initial 2 year period with the option to extend for up to a further 24 months (at intervals to be agreed between the Successful Bidder and the Authority). Maximum contract term will be 4 years in total.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48510000 - Communication software package

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

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