CO0169 Contact Centre and Telephony Services

A Contract Award Notice
by ESSEX COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£3M
Sector
INDUSTRIAL
Published
24 May 2023
Delivery
22 Feb 2023 to 21 Feb 2028
Deadline
14 Nov 2022 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).

Award Detail

1 Daisy Corporate Services Trading (None)
  • Value: £2,840,053

CPV Codes

  • 32000000 - Radio, television, communication, telecommunication and related equipment

Indicators

  • Contract is suitable for SMEs.

Reference

Domains