Contact Centre Services

A Modification Notice
by STUDENT LOANS COMPANY LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£75M
Sector
PROFESSIONAL
Published
07 Jun 2023
Delivery
To 17 May 2027 (est.)
Deadline
n/a

Concepts

Location

United Kingdom: UNITED KINGDOM

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Total Quantity or Scope

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: • management of customer contact through social media channels, secure messaging and chatbots • ad-hoc administration work to support account processing • additional blended work to support contact and repayments processing • outbound calling • web chat

Award Detail

1 Teleperformance (Bristol)
  • Contact Centre Services
  • Reference: 016114-2023-2019-slc-252-1
  • Value: £75,000,000

CPV Codes

  • 79342300 - Customer services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787188983" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787188983 GO Reference: GO-202367-PRO-23141709

Reference

Domains