RBKC Out of Hours Call Centre Service

A Tender Notice
by THE ROYAL BOROUGH OF KENSINGTON & CHELSEA

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£814K
Sector
BUSINESS
Published
09 Jun 2023
Delivery
To 24 Jun 2026 (est.)
Deadline
10 Jul 2023 11:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.

Total Quantity or Scope

A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC’s discretion.

Renewal Options

24 months

Award Criteria

Quality 60
Price 40
price 40

CPV Codes

  • 79512000 - Call centre

Indicators

  • This is a recurring contract.
  • Renewals are available.
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains