Customer Relationship and Case Management (CRCM) Solution

Concepts

• customer relation management
• crcm
• liverpool
• case management
• customer relationship
• strategic customer relationship
• crcm solution
• details of target crcm solution users
• customer relationship and case management
• high-level target crcm solution vision

Location

United Kingdom:

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Award Criteria

CPV Codes

• 48445000 - Customer Relation Management software package
• 72261000 - Software support services
• 72263000 - Software implementation services
• 72265000 - Software configuration services
• 72267000 - Software maintenance and repair services
• 48440000 - Financial analysis and accounting software package
• 48400000 - Business transaction and personal business software package

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Technical restrictions apply.

Other Information

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