Rail Ombudsman Service

A Contract Award Notice
by OFFICE OF RAIL AND ROAD

Source
Contracts Finder
Type
Contract (Services)
Duration
5.5 year
Value
£6M
Sector
PROFESSIONAL
Published
14 Jun 2023
Delivery
22 May 2023 to 05 Sep 2028
Deadline
13 Mar 2023 10:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.

Award Detail

1 Dispute Resolution Ombudsman (Stevenage)
  • Value: £4,951,460

CPV Codes

  • 79342300 - Customer services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

This requirement is advertised on Finder A Tender: https://www.find-tender.service.gov.uk/Notice/002457-2023? The complete Invitation to Tender document set can be found within the ORR Procurement Portal (BARVO) http://orr.bravosolution.co.uk

Reference

Domains