PQ0462 - Staff Engagement Survey 2023

Concepts

• surveying services
• west midlands
• birmingham city council
• pq0462 - staff engagement survey
• feedback of an annual staff engagement survey
• current staff perceptions
• staff engagement survey
• external survey companies
• staff
• telephone survey

Location

Description

Birmingham City Council (The Council) requires a supplier for the project management, design, delivery, analysis and feedback of an annual staff engagement survey. Birmingham City Council's (BCC) ambition outlined in the Corporate Plan 2022-2026 is to transform the Council, so we can serve the city and its citizens in the most effective way. The Councils' People Services Be Bold Plan 2023 and beyond is focused on delivering a vision of being best in class, by attracting and retaining a motivated, engaged, and skilled workforce, meeting the needs of the citizens of Birmingham, and supporting a safe happy and thriving workforce. BCC is seeking support to develop and deliver on a staff engagement survey for 2023, with plans to conduct this on an annual basis to provide part of the evidence to improvement. The staff engagement survey has the following key aims: -To measure current staff perceptions of working for Birmingham City Council and their level of engagement. -To explore the key factors that are driving levels of satisfaction amongst staff. -To identify variations in opinion across directorates, divisions, and demographics. The Council is seeking quotes from external survey companies for the project management, design, delivery, analysis, and feedback for a staff engagement survey for Autumn 2023 (October/November), which will provide a new baseline and engagement index for BCC to compare to other public sector organisations and local authorities. The Council is looking for a supplier with a demonstrable track record of creative design and delivery of these types of surveys. They will need expertise in survey design and analysis, employee engagement and be able to benchmark the findings against other local authorities. The supplier will need to demonstrate how they will improve the completion rates and ensure that all employees can participate. This must include approximately 42% of the workforce (around 4,000) who do not have access to the Council's computer system (offline workers). This contract will be for a period of approximately 4 months from commencement date.

CPV Codes

• 71355000 - Surveying services
• 72300000 - Data services
• 73200000 - Research and development consultancy services
• 79310000 - Market research services
• 79311210 - Telephone survey services
• 79419000 - Evaluation consultancy services
• 79315000 - Social research services
• 79300000 - Market and economic research; polling and statistics
• 79342310 - Customer survey services
• 79311000 - Survey services
• 73210000 - Research consultancy services
• 73300000 - Design and execution of research and development
• 71620000 - Analysis services
• 79311100 - Survey design services
• 79414000 - Human resources management consultancy services
• 72316000 - Data analysis services
• 72224000 - Project management consultancy services
• 79311300 - Survey analysis services
• 72314000 - Data collection and collation services
• 79311200 - Survey conduction services
• 73110000 - Research services
• 79342311 - Customer satisfaction survey

Indicators

• Contract is suitable for SMEs.

Other Information

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity, please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: etendering@birmingham.gov.uk Your completed tender submission should be returned by noon on 26th July 2023 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/birminghamcc/aspx/