2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
A Contract Award Notice
by ISLINGTON COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £2M
- Sector
- TECHNOLOGY
- Published
- 07 Jul 2023
- Delivery
- 27 Jun 2023 to 26 Jun 2027
- Deadline
- 17 Apr 2023 11:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Islington Council London
1 supplier
- 8X8 Aylesbury
Description
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
Award Detail
1 | 8X8 (Aylesbury)
|
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Contract is suitable for SMEs.
Reference
- 2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM6155…
- CF 5f9634bc-469b-41d3-9be2-db5a41d30d9c