2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)

A Contract Award Notice
by ISLINGTON COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£2M
Sector
TECHNOLOGY
Published
07 Jul 2023
Delivery
27 Jun 2023 to 26 Jun 2027
Deadline
17 Apr 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.

Award Detail

1 8X8 (Aylesbury)
  • Value: £717,493

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Reference

Domains