Advocacy Safety Net Service Contract Award - CFN

Concepts

• the advocacy 'safety net' service
• advocacy 'safety net' service
• technical support
• improved national advocacy 'safety net
• advocacy 'safety net
• advocacy services
• coverage of local advocacy services
• national advocacy 'safety net
• advocacy safety net service contract award - cfn
• local advocacy support

Location

Description

Award Notice for The Advocacy 'Safety Net' Service. The Advocacy 'Safety Net' Service will encourage local authorities to provide advocacy services in line with their statutory responsibilities, only stepping in where this proves unsuccessful. It is expected the improved national advocacy 'safety net' will also improve insight and analysis about callers to the service and the issues they raise and will gather evidence about the quality and coverage of local advocacy services. The service will use clear approaches for prioritising limited resources and engage looked after children who might otherwise be difficult to reach. The national advocacy 'safety net' is not a substitute for the services that local authorities should provide. Its role is to signpost children to locally provided services and to monitor availability. The service will maintain a dynamic picture of local provision, updated via calls to the helpline and based on work with local areas and through its networks. The service will only step in where local advocacy support continues to be denied.

Award Detail

CPV Codes

• 71356300 - Technical support services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

The service has 3 core deliverables that the supplier will be required to deliver: 1. An advice helpline run by appropriately trained staff members who are able to respond to calls from looked after children and able to respond accordingly, identifying the best route to address concerns. The helpline should offer telephone, email, text, and WhatsApp communication options. This should also support children where English is not their first language. 2. Additional advocacy support through web-based information including 'self-advocacy tools and technology. A website should allow looked after children and care leavers to be made aware of their local advocacy provider and the relevant contact information. This should also support children where English is not their first language. 3. A database capturing the availability of local advocacy, which is accurate and kept up to date so to refer children and young people to local support. The database is held by the current provider and regular contact with all local authorities are needed to ensure information is kept up to date. n/a Contract Award Form - Advocacy 'Safety Net' Service.pdf n/a Core Terms v1.1.pdf n/a Schedule 01 - Definitions.pdf n/a Schedule 02 - Specification.pdf n/a Schedule 03 - Charges.pdf n/a Schedule 04 - Tender.pdf n/a Schedule 05 - Commercially Sensitive Information.pdf n/a Schedule 06 - Transparency Reports.pdf n/a Schedule 07 - Staff Transfer.pdf n/a Schedule 08 - Implementation Plan and Testing.pdf n/a Schedule 11 - Continuous Improvement.pdf n/a Schedule 13 - Contract Management.pdf n/a Schedule 14 - Business Continuity and Disaster Recovery.pdf n/a Schedule 16 - Buyer Specific Security Requirements.pdf n/a Schedule 19 - Cyber Essentials Scheme.pdf n/a Schedule 20 - Processing Data.pdf n/a Schedule 21 - Variation Form.pdf n/a Schedule 22 - Insurance.pdf n/a Schedule 25 - Rectification Plan.pdf n/a Schedule 26 - Sustainability.pdf n/a Schedule 27 - Key Subcontractors.pdf n/a Schedule 29 - Key Supplier Staff.pdf n/a Schedule 30 - Exit Management.pdf n/a Schedule 31 - Buyer Specific Terms.pdf n/a Schedule 36 - Intellectual Property Rights.pdf