Oracle Fusion Support

Concepts

• software support
• in-house oracle support team
• oracle fusion
• swansea
• oracle fusion support
• support partner
• additional support
• internal oracle support team
• helpdesk and support
• oracle

Location

Civic Centre, Swansea, Wales, UK

Description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

Total Quantity or Scope

The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Renewal Options

Up to 48 month extension option

Award Criteria

CPV Codes

• 72261000 - Software support services
• 72253000 - Helpdesk and support services
• 72250000 - System and support services
• 72212781 - System management software development services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945 (WA Ref:132945) The buyer considers that this contract is suitable for consortia.