ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Concepts

• overflow contact centre services
• post and telecoms
• shipley
• hours contact center services
• hours contact center
• service delivery
• hours
• hours contact center call handling
• combination of key proposals
• contract management

Location

United Kingdom:

Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor’s abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion. Date of Publication: 21st July 2023 Closing Date & Time: 21st August 2023 at 13:00hrs

CPV Codes

• 64000000 - Postal and telecommunications services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

All correspondence must be via the Proactis eTendering portal: https://procontract.due-north.com/ No email correspondence will be responded to. ** PREVIEW NOTICE, please check Find a Tender for full details. **