Anti Corruption and Abuse Communications Service Framework

A Tender Notice
by BLUELIGHT COMMERCIAL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£2M
Sector
BUSINESS
Published
28 Jul 2023
Delivery
30 Nov 2023 to 30 Nov 2027
Deadline
25 Aug 2023 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken. The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=70901&B=BLUELIGHT User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/91087

Reference

Domains